Grievance redressal

Last updated: September 2026

If you have a complaint about a teacher, a parent, a booking, or any content on MyTeacherApp, we want to hear about it and resolve it quickly.

How to raise a grievance

• Email us at grievance@myteacherapp.com with your account email and a description of the issue
• If your complaint is about a specific booking, include the booking date and the other party's name
• We aim to acknowledge every grievance within 48 hours and resolve it within 7 working days

What you can report

• Inappropriate behavior by a teacher or parent
• Misleading profile information
• Issues with payments arranged outside the platform
• Any content that violates our Terms of Service

Escalation

If you are not satisfied with the resolution, you may request escalation by replying to the same email thread, and a senior team member will review your case.