Refund policy

Last updated: September 2026

MyTeacherApp itself does not process class fee payments — fees are settled directly between parents and teachers. This policy explains how cancellations and refunds are handled on the platform.

Cancelling before a class

If a booking is cancelled by either the parent or the teacher before the scheduled class, no fee is owed, since payment is typically made after or at the time of the class.

Cancelling an ongoing or completed class

If a dispute arises over a class that has already started or been marked completed, we encourage parents and teachers to resolve it directly. If needed, you can raise the issue with our support team via the Grievance page, and we will review the booking history to help mediate.

Platform fees

MyTeacherApp does not currently charge parents or teachers a separate platform fee for bookings.

Contact for disputes

For any payment-related disputes, please contact support@myteacherapp.com with your booking details.